Clear terms.
Good care.

Little Bay VIP — $149.00 per year

Annual recurring subscription for one nominated residential Sydney address. Eligible benefits are priority support, one annual non-invasive plumbing health inspection with a free written report, a 15% labour discount, 10% eligible parts-and-materials discount, and waiver of the ordinary attendance/call-out fee for covered standard visits.

Five-year price lock

The $149.00 annual membership price is guaranteed for up to five consecutive membership years beginning with the original successful purchase, provided the subscription remains continuously active. This is a price guarantee, not a mandatory five-year contract. Lapses, cancellations and a later rejoining may attract the then-current price.

Scope and exclusions

The health check is visual and non-destructive, covering reasonably accessible fixtures, connections, visible hoses, toilets and apparent pressure/leak concerns. It is not a compliance certificate, concealed-leak guarantee, CCTV drain inspection or destructive investigation. Labour/material discounts apply to eligible residential repairs, maintenance and standard installations directly supplied by Little Bay Plumbing, not major renovations, new builds, subcontracted services, specialist testing, emergency surcharges or unrelated fees.

Call-outs and emergency service

Covered standard call-outs have their usual attendance fee waived. Labour, diagnostics, parts, after-hours rates and excluded services may cost extra and are explained before approval. Priority attention does not guarantee a response time or immediate dispatch.

Renewals and cancellation

Cancel anytime to stop future annual renewals, by contacting Little Bay Plumbing or using any Stripe customer-management instructions provided with your subscription. The paid membership period remains available after cancellation, subject to the plan terms. Cancellation does not automatically refund the current paid period, but your rights under Australian Consumer Law remain unaffected. Continuous membership is needed to keep the five-year annual price lock.

Water Filtration Care — $49.00 per month

Monthly recurring subscription for one nominated residential Sydney filtration system. Includes priority support, one system health check per membership year and one annual standard compatible filter-cartridge replacement, including that cartridge and the installation labour. The system and cartridge model must be agreed when the nominated property is registered. Extra changes, specialty media, upgrades and unrelated repairs are separate work.

Coverage is subject to system accessibility, compatibility and safe working conditions. Visits do not include plumbing reconstruction, concealed pipework, destructive testing or unrelated household plumbing. No ordinary call-out fee applies to the included scheduled visit. Cancel anytime to stop future monthly renewals by contacting us or following your Stripe subscription-management instructions. Your current paid period remains active, subject to the plan terms and your rights under Australian Consumer Law.

Lifetime warranty* — both plans

This is an additional workmanship promise for eligible work completed directly by Little Bay Plumbing for the nominated property. It applies while the original installation remains in place. If an eligible installation fault is caused by our workmanship, contact us and we will assess and, where the warranty applies, rectify that workmanship without charging again for the correction.

The promise does not extend the manufacturer's warranty on fixtures, filter cartridges, appliances or materials; it does not cover normal wear, misuse, accidental damage, changes made by other trades, or faults in pre-existing pipework outside our completed work. Report the concern with the original invoice, address and photos if available by emailing logan@littlebayplumbing.com.au or calling 0406 574 171. We will explain any proposed attendance or assessment costs in advance and will not charge to rectify a claim accepted under this workmanship warranty. This promise is additional to, and does not limit, your rights under Australian Consumer Law.

General membership conditions

Benefits activate after successful payment and confirmation of your nominated property. They cannot be transferred or combined with other promotions without written confirmation. We will disclose any extra charges before work starts. For account queries or cancellation, email logan@littlebayplumbing.com.au or call 0406 574 171. Nothing here limits your rights under Australian Consumer Law.

$50 first-service offer

The advertised first-service discount, when available, applies only to eligible first-time customer jobs with an approved value greater than $500 before the discount. It cannot be combined with membership discounts, cannot be redeemed as cash and must be confirmed by Little Bay Plumbing before work begins. A website enquiry does not reserve a place. Ask us whether any introductory campaign places are currently available.