Is the VIP membership a five-year contract?
No. The five-year benefit locks in the $149.00 annual membership price for up to five years while your membership remains continuously active. The subscription renews annually; it is not a commitment to purchase five years upfront.
How do the VIP discounts work?
The 15% labour and 10% parts-and-materials savings apply to eligible general residential maintenance, repairs and standard installations supplied by Little Bay Plumbing. Major renovations, new builds, subcontracted or specialist work and other excluded work are quoted separately.
Does “no call-out fee” mean every service is free?
No. For a covered standard appointment, the usual attendance fee is waived. Diagnosis, testing, labour, materials, after-hours surcharges and non-covered visits may still be chargeable. We explain the cost before work proceeds.
What does the annual home health inspection include?
A visual, non-invasive check of accessible plumbing fixtures, taps, toilets, visible flexible hoses, accessible hot-water connections and apparent pressure or leakage concerns, followed by a written findings report. It does not include CCTV, destructive investigations, concealed-pipe testing or a guarantee that hidden defects will be found.
Can I use membership at another address?
Each membership covers one nominated Sydney residential property. Please contact us before a move or change of property; benefits are not automatically transferable.
Are emergency response times guaranteed?
No. Members receive priority attention when practical, but attendance and timing depend on technician availability, distance and the nature of the emergency. If water is escaping, isolate the supply where safe and call directly.
What does annual filter replacement mean?
One eligible standard compatible filter cartridge and its installation are included in a scheduled replacement each membership year for your enrolled system. We confirm the system and cartridge model when registering your membership. Additional visits, non-standard components and unrelated plumbing repairs are outside this annual replacement.
What does lifetime warranty mean?
The lifetime warranty* refers to eligible workmanship carried out by Little Bay Plumbing, while the original installation remains in place. It does not make replacement filters, tapware, appliances or consumables lifetime products. Full claim conditions apply and your Australian Consumer Law rights remain unchanged.
Can I cancel?
Contact Little Bay Plumbing or use your Stripe subscription management instructions. Cancellation prevents future renewals; any current paid period and refund request are handled in accordance with the published terms and Australian Consumer Law.
Does cancel anytime mean I get a refund?
You can request cancellation whenever you like to stop future recurring charges. Your benefits continue for the already-paid membership period, subject to the plan terms. Cancellation is not an automatic refund of the current period; your Australian Consumer Law rights still apply.
How do I tell you which property is covered?
After checkout, we will contact you to register the one nominated property and, for filtration members, confirm the installed system model. You can also send the details to logan@littlebayplumbing.com.au.
Can I combine membership benefits with the $50 first-service offer?
No. The first-service promotion cannot be stacked with the VIP discount. We will explain which eligible offer is better for the work.
